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Home Office Maximized
All of which has contributed to new business. Susan saved me from myself and my bad habits. My business was growing very rapidly and there was a lot of materials from my clients. I was planning and executing faster than I could organize myself and my business. My lack of organization was slowing me down. It became a hindrance and affected my productivity in a negative way because there was so much information to keep up with. There was no easy way to get what I needed. I spent twice as long looking for something as I needed to. My office furniture, though nice, wasn't functioning for the way I worked. I had no place to put things. There was too much clutter. I was having trouble focusing as I worked. Since I could use my current furniture in another part of my home, I told Susan when I first called that I wanted to get new furniture, and wanted her advice of what would work best for me. She looked at the entire process -- what I did, how I worked, and exactly what I was trying to keep in terms of records and information. She listened to what I liked -- a larger desk, a neat workspace, no bookcases with open shelves, closed storage where I could easily put away a project so it didn't clutter my office. We completely redesigned my office for my work style. I now have a place for everything and I am able to put everything in its place. She did it in a way that made sense to me. If I'm working on a project, I can literally reach in a bin and pull out all my project materials, research, and background notes. I can have it all sitting on my desk in a nice, neat, organized fashion. And if I need to pull papers out, putting them back is just a matter of scooping them up in their respective places, putting them in their project bin, then putting the bin away in the cabinet. Now, it's really easy to find what I need and shift from task to task. Things get done more quickly. In the end, what she did was change the entire dynamic of the way I operate. Now I can do more and do it more quickly. I can keep up the pace I want with my clients. It's all because I don't allow administrative things to become a dead weight. The kind of thing you might trivialize and say "Well, that's not all that important." When you can't find something so you're running 20 minutes late for a meeting, the impact from the client's perception is not good. By getting organized and making the process efficient in the background, the customer now sees a much cleaner execution. Being organized makes my life A LOT easier. I still pull papers out and scatter them over the desk, but because Susan put in a system, I can go from a very active desk to a pristine desk in 5 minutes. I can literally take everything I have spread out over my desk that I'm working on right now, clean it up, put it away and move on to another project in a couple of very short moments. And it's all in a place where when I need to get it, I can pull it back out, work on that project, and shift from task to task. I don't have to worry about a mountain of clutter or papers or files. What I wanted was something that would actually address the root issues and make sure they don't repeat over and over again. So I brought her back to do checkups. As it turned out, I was a star pupil. I adapted and I did my homework. There's no question. Susan is an expert. She's absolutely at the top of the game — everything from the way she executes her program to the service delivery — she's absolutely the best. She puts you at ease. She doesn't make any judgments. She's incredibly patient, sincere and very kind. No matter what she pulls out of a file, she's going to respect it. After a very short period of time it became very easy to talk with her and we just solved problems. There was nothing to be afraid of. Ultimately, because Susan was there, I took care of the worst, most intimidating thing hiding in the biggest pile, the pile I had left alone the longest! |
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"Susan Kousek's help had a revenue impact. We were able to move the launch of a new offering up 4 or 5 months. Because of Susan, we launched it quicker and we pulled new revenue into this year." — Michael Faul, President, Xsellerate, LLC |